Do you use the OpenAI API?
Neuraan uses various proprietary models as well as models from OpenAI and open-source sources.
Do I retain the privacy of my data and the intellectual property of my information when using the Neuraan solution?
Yes, you retain the intellectual property of your information. Neuraan uses that information to enhance and personalize services according to the customer's needs, but the information belongs to the customer.
How long does it take for Neuraan's AI to learn to respond?
The time varies based on the confidence threshold set for Neuraan's AI to provide responses, the number of conversations handled, and how many support agents approve the AI's responses. It can range from 24 hours to 5 days, depending on these factors.
Can Neuraan respond without a human agent connected?
Yes, when no human support agent is connected, Neuraan's AI automatically responds to 100% of customer conversations using the information in its knowledge base.
How many languages does Neuraan support?
Currently, Neuraan's AI can interact in Spanish and English. Another 40 languages will be available soon.
Can you perform custom integrations?
Yes. Neuraan allows for custom integrations, although this incurs an additional cost depending on the complexity of each case.
Do you offer customized SLAs?
Yes, we understand that large companies are concerned with providing a certain level of service to their customers, and Neuraan can offer the same level. The price is determined according to each customer's needs.